Dear Gateway Customers,

On July 27, 2008, Gateway, Inc. shifted to a 100% indirect sales model. We offer the same great technology and services with a renewed focus on delivering cutting-edge products through various retail stores across the country, both online and off.

 

Why did we change?

 

By offering our acclaimed notebook, desktop and display lines exclusively through retail partner stores and websites, we're able to more effectively develop and deliver the products you want in an efficient, customer-focused way. Our aim is to provide you with a better experience as a shopper by strengthening our retail presence and building increased value into our products while still making the leaps and bounds in personal and productivity computing you've come to expect since our founding in 1985.

 

Despite our retail-only focus, Gateway.com remains your number one resource for information on the latest Gateway products, purchase methods and locations, along with support for previous purchases.

 

For more information, you can read the original press release below, or you can find answers to questions you may have in the Gateway FAQ below.

 

Read the official transition press release.

 

Questions?

 

Where can I purchase Gateway products?
Shop our online catalog to learn more about our current product lines, as well as find a store near you—or online—that carries the product you're looking for.

 

Will my past or current purchase still be supported? Where do I go for support?
Gateway's commitment to its customers and products continues. Our acclaimed product support and services will be handled through our support team and Gateway.com. Simply visit our website's Support section or call 866-539-3901.

 

What if I have a Gateway Gift Card?
Gateway's gift card program has ended, but card refunds are available.

 

Are you still supporting products purchased with extended warranties?
The coverage or level of support for previous purchases with extended warranties is not affected. Any new extended warranties and product replacement plans could be available through our select retailers.

 

Where can I purchase a product model I saw that was previously available directly from Gateway only?
Although we're sure that you'll find a product (either in-store or online through our vendor partners) with the same features and value of the direct models you're familiar with, our former direct line is being offered through a customized TigerDirect.com web store for a period of time.

 

Can I call to place an order for Gateway products?
Although Gateway itself no longer offers phone sales, you have a number of options for phone-based sales through our various vendors.

 

Do you still offer chat for new purchases?
Gateway online sales chat ended July 27, 2008.

 

What if I don't live near any of your retail partner locations?
You still have the opportunity to shop, purchase and have your order shipped over the Web from one of our various online sales partners, including BestBuy.com, Newegg.com, TigerDirect.com and others.

 

I have minutes/incidents left on my Answers by GatewaySM card. Are there any changes to this service?
No. All Answers by GatewaySM services continue uninterrupted for their term.