Battery Battery Exchange Program

Gateway has identified that certain lithium-ion batteries manufactured by Sony Energy Devices Corp. can potentially overheat under rare circumstances.

The company is cooperating with the U.S. Consumer Product Safety Commission and Sony to act in the interest of customer safety by initiating a voluntary recall of all affected batteries.

Gateway notebook PCs with these batteries began shipping in September 2005. They were primarily sold through Gateway’s Direct and Professional channels and to a lesser degree in retail. Gateway is offering free replacement batteries for customers who purchased notebooks with affected batteries.

To determine if you need to replace your battery, follow the steps below:
For more information:

See your retailer for terms and conditions of sale. For coverage information, see our Limited Warranty and Terms & Conditions Agreement. Offers subject to change; Gateway is not responsible for pricing errors.
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