|
|
 |
 | Gateway Business, Government and Education Lines Transitioning to MPC
Gateway has sold its Small Business, Mid & Large Business, Government and Education operations to MPC Corporation as of October 1, 2007. Similar to Gateway's efforts in those segments, MPC targets customers in government, business and education and provides customized solutions including PCs, peripherals and services. The combined company will have a particular emphasis in mobile products, all-in-one desktops, servers and storage.
Headquartered in Nampa, Idaho and originally known as Micron Computers, MPC now owns the entire catalog of products and services of Gateway's professional segments and is making them available to both Gateway and MPC professional customers. Within one year, MPC will migrate products that are Gateway branded to the MPC brand as the company consolidates its notebook, desktop and server offerings; MPC will assume supplier relationships for unique Gateway products such as tablets. Gateway professional customers will be able to purchase from the entire catalog of MPC products and services.
Gateway professional-unit managers are already playing key roles in the new company, and virtually all members of the Gateway pro team have transitioned to MPC to continue their customer relationships. Also, all Gateway warranties and service agreements will continue forward without change and are now being administered in full by MPC.
Combining Gateway's professional business unit with MPC has created a powerful PC company with sales of more than $1.1 billion and 1,000 employees, including a force of 430 sales representatives—310 inside reps in two call centers and 120 field reps located across the country. This staffing will provide exceptional responsiveness, increased flexibility and a singular focus on the IT needs of the business, government and education segments. More information is available at the MPC website.
FAQ's
Q) Why is this merger occurring?
A) Like MPC, Gateway's professional unit targeted the business, government and education sectors. Gateway's strongest pro segments were education and state/local government; MPC's largest emphasis has been on the federal and business segments. The combined company has a larger overall footprint and a more balanced portfolio in the professional marketplace, allowing it to compete at a larger scale in the PC industry. For its part, Gateway will now be able to focus on its original core business of serving consumer needs with its award-winning line of home and home office computers, displays and accessories.
Q) What can I as a Gateway pro customer expect of MPC?
A) It was important to Gateway that we find a good home for our valued professional customers. Like Gateway, MPC takes pride in a history of excellence, as it has routinely won industry awards and accolades for the quality of its products and services. The collaboration between Gateway and MPC over the first year will further assure that the transition is smooth for Gateway's pro customers. And, because Gateway's pro sales and service people are moving over to MPC as part of the merger, you can expect virtually all your company contacts to remain the same.
Q) What effect will the merger of Gateway's professional segments with MPC have on my Gateway warranty or service agreement?
A) All Gateway warranties and service agreements continue unchanged in full force and effect; all warranties are now being administered by MPC, and as before service agreements will continue to be fulfilled by Siebel and J.D. Edwards. Like Gateway, MPC provides U.S.-based support that offers a superior customer-service experience characterized by accurate diagnostics, first-time problem resolutions, and quick repairs and parts replacements.
Q) I'm a consumer customer of yours, but I've also purchased one or more pro Gateway products. How is support being handled for folks like us?
A) Consumer customers who have also purchased a server, Profile all-in-one, E-Series computer or other pro products from Gateway will receive the same level of support for their professional products from MPC; Gateway will continue to provide the support as before for their consumer products.
Q) I'm a professional customer of yours, but I've also purchased one or more consumer products from Gateway. How is support being handled in those cases?
A) MPC will provide the same level of support for professional products; Gateway will continue to provide support as before for their consumer products.
|
|
|
Recycling | About Us | Customer Service | Contact Us | E-Mail Signup