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Gateway Limited Warranties We stand by our products. That's why every new Gateway PC comes standard with one full year of service, including phone support from 100% US-based technicians.You can also choose to extend your warranty past the standard 12 months, or upgrade to Premium support with on-site service. Basic vs. Premium
Technical Support 24x7x365 day support. Whether it's chat, e-mail, support over the phone, or even just downloading a driver from our extensive support site, we're standing by to help. Technical support is included with all Gateway Limited Warranties. Parts Warranty If a part is determined to be malfunctioning and a replacement part will solve the problem, Gateway will ship the part directly to you. Parts support is included with all Gateway Limited Warranties. Factory Labor Should your PC fail to operate due to a malfunctioning part that is covered under your warranty, Gateway will repair it for free--you pay only shipping and handling to the factory. Gateway will return it to you free of charge. Factory labor is included with all Gateway Limited Warranties. On-Site Service If we're not able to diagnose and repair your problem over the phone, Gateway will dispatch a service representative to your home. On-site service is only available with our Premium plan. |
