Every new Gateway product is protected by a limited warranty from the date of purchase. Gateway notebooks come with a 2-year local parts and labour limited warranty and a 1-year PRC limited warranty. Gateway desktops have limited warranty coverage for 3 years, the first year onsite, labour and parts included, and the second and third years carry-on, only labour included. Gateway monitors bear a 3-year onsite limited warranty, labour and parts included.
Find more details on the warranty program and software license in the following resource files:
- Gateway Hong Kong Warranty Policy (96KB, PDF, English) and Gateway Limited Regional Traveler's Warranty Policy (55KB, PDF, English)
- Gateway Hong Kong Notebook Service Policy (233KB, PDF, 中文) and Gateway Notebook Regional Traveler's Warranty Policy (198KB, PDF, 中文)
- Gateway Hong Kong Desktop Service Policy (221KB, PDF, 中文)
- Gateway Hong Kong LCD Monitor Service Policy (204KB, PDF, 中文)
- Gateway End-User License Agreement (37KB, PDF, 中文)
If you have any further questions about the Gateway warranty program, please contact us.