Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Indonesia. Here's how our Customer Care team is ready to help:

Customer Care Call Centre

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway technology.

Service Clinics

You may drop off your unit for service at one of our Service Clinics. Engineers there will check the problem and book-in your unit for repair.

For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot. Otherwise, further diagnosis and repair will be needed; when the repair is completed, you will be notified by phone or e-mail.

Mangga Dua Square
Ruko Mangga Dua Square Blok A No. 1-2
Jl. Gunung Sahari Raya I
Jakarta 14420

Phone: +6221 62312998
Business Hours:
Mon. - Fri.: 8:30 AM - 4:30 PM
Sat.: 9 AM - 4:30 PM

Medan
Jl. Gatot Soebroto No.24C
Medan 20113

Phone: +6261 4555290
Business Hours:
Mon. - Fri.: 8:30 AM - 4:30 PM
Sat.: 9 AM - 1 PM

Ratu Plaza
Ratu Plaza lt. 3 Suite 29-31
Jl.Jend. Sudirman Kav 9
Jakarta 10270

Phone: +6221 5710993 or +6221 5710967
Business Hours:
Mon. - Sat.: 10 AM - 5 PM

Surabaya
HiTech Mall lt. 2 Blok B. No 5-6
Jl. Kusuma Bangsa 116-118
Surabaya 60136

Phone: +6231 5315100
Business Hours:
Mon. - Sat.: 10 AM - 5 PM

Yogyakarta
Komp. Ruko Casa Grande No. 07
Jl. Ring Road Utara — Sleman
Yogyakarta 55282

Phone: +62274 871 007
Business Hours:
Mon. - Fri.: 8:30 AM - 4:30 PM
Sat.: 9 AM - 4:30 PM