Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Malaysia. Here's how our Customer Care team is ready to help:

Customer Care Call Centre

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway technology.

Service Clinics

You may drop off your unit for service at one of our service clinics listed below. Engineers there will check the problem and book-in your unit for repair.

For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot. Otherwise, further diagnosis and repair will be needed; when the repair is completed, you will be notified by phone or e-mail.

Ipoh
No.56, Jalan Medan Ipoh 1E, Medan Ipoh Bistari, 31400 Ipoh, Perak D.R.

Phone: 05-548 1171
Fax: 05-546 6818
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Johor Bharu
17, Jln Sri Plentong 3, Tmn Perindustrian Sri Plentong, 81750 Masai, Johor Bharu

Phone: 07-388 2339
Fax: 07-388 5411
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Kluang
No.26, Jalan Gunung Lambak 1, Taman Gunung Lambak, 86000 Kluang, Johor

Phone: 07-773 3770
Fax: 07-771 4576
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Kota Bharu
1701-1702, Taman Sari/Paya Bemban, Tingkat Bawah, Jalan Hospital, 15200 Kota Bharu, Kelantan

Phone: 09-746 2562
Fax: 09-746 2428
Business Hours:
Sunday to Thursday: 9:00AM to 6:00PM
Friday, Saturday and public holidays: Closed

Kota Kinabalu
Lot 38 & 39, Lorong Karamunsing A, Karamunsing Warehouse, 88100 Kota Kinabalu, Sabah

Phone: 088-270 699
Fax: 088-270 257
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed

Kuala Lumpur
09-19, Ninth Floor, Berjaya Times Square, No. 1, Jalan Imbi 55100 Kuala Lumpur

Phone: 03-2141 6232
Fax: 03-2141 6202
Business Hours:
Monday to Sunday: 10:30AM to 7:30PM (7 days a week)

Kuantan
B180, Jalan Dato’ Lim Hoe Lek, 25200 Kuantan, Pahang

Phone: 09-515 9715
Fax: 09-516 5148
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Kuching
126 & 126A, Green Heights Commercial Centre, Lorong Lapangan Terbang 2, Green Heights, 93250 Kuching, Sarawak

Phone: 082-459 200
Fax: 082-450 203
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed

Malacca
15 & 17, Jalan Melaka Raya 13, Taman Melaka Raya, 75000 Melaka

Phone: 06-281 7434
Fax: 06-281 7431
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Miri
Lot 1003, Ground Floor, King’s Commercial Centre, 1 KM, Bintulu-Miri Road, 98000 Miri, Sarawak

Phone: 085-437 377
Fax: 085-438 377
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed

Penang
No. 360, Ground Floor, Jalan Dato Keramat, 10150 Penang

Phone: 04-227 5711
Fax: 04-227 5719
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Sandakan
Lot 3 & 4, Ground Floor, Block 22, Bandar Indah Jalan Utara, 90000 Sandakan, Sabah

Phone: 089-229 355
Fax: 089-229 311
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed

Selangor-Head Office
1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor

Phone: 03-8026 6226
Fax: 03-8024 5100
Business Hours:
Monday to Friday: 9;00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Seremban
26G, Lorong Haruan 5/1, Oakland Commerce Square, 70300 Seremban, Negeri Sembilan

Phone: 06-601 2092
Fax: 06-601 1877
Business Hours:
Monday to Friday: 9:00AM to 6:00PM
Saturday, Sunday and public holidays: Closed

Sibu
No. 17, Chengal Road, 96000 Sibu, Sarawak

Phone: 084-330 300
Fax: 084-316 300
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed

Tawau
Lot 9 & 10, TB 4288 & 4289, Ground Floor, Jalan Masjid, P.O. Box 1305, 91038 Tawau, Sabah

Phone: 089-769 004
Fax: 089-769 002
Business Hours:
Monday to Friday: 8:30AM to 5:30PM
Saturday, Sunday and public holidays: Closed