Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Thailand. Here's how our Customer Care team is ready to help:

Customer Care Call Centre

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway technology.

Service Clinics

You may drop off your unit for service at one of our service clinics listed below. Engineers there will check the problem and book-in your unit for repair.

For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot. Otherwise, further diagnosis and repair will be needed; when the repair is completed, you will be notified by phone or e-mail.

Bangkok Headquarters
338, 338/1-2 Nanglinchee Road
Chongnonsee, Yannawa
Bangkok 10120

Phone: 662 6854311
Business Hours:
Mon. - Sat. 8:00 AM - 6:30 PM

Chiangmai
8/20-21 Moo 1, Huaykaew Rd.,
Tumbol Changpherk, Amphur Muang
Chiangmai 50200

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

Chonburi
6/4-5 Moo. 1 Sukumvit Rd.,
Tumbol Huaykapi, Amphur Muang
Chonburi 20000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:00 AM - 6:30 PM

Hadyai
26/17-18 Ratyindee Rd.,
Tumbol Hadyai, Amphur Hadyai
Songkla 90110

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

IT Mall
Fortune Town Center
7 Fortune Town Tower, 3rd Floor
Room no. 3P83-3C84, Ratchadapisek
Dindang, Bangkok

Phone: 662 6854311
Business Hours:
Mon. - Sun. 10:00 AM - 7:00 PM

Khonkaen
48/71-72 Moo 14, Mitraphap Rd.,
Tumbol Naimuang, Amphur Muang
Khonkaen 40000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

Nakornratchasima
440/5 Mitraphap-nongkai Rd.,
Tumbol Naimuang, Amphur Muang
Nakornratchasima 30000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

Pantip
604/3 M. Floor, Room 5
Pantip Plaza, New Petchaburi Road
Kwang Pethchuri, Khet Ratchatawee
Bangkok 10400

Phone: 662 6854311
Business Hours:
Mon. - Sun. 10:00 AM - 7:00 PM

Phitsanulok
785/11-12 Boromtrailoknart 2 Rd.,
Tumbol Naimuang, Amphur Muang
Phitsanulok 65000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

Phuket
156/50-51 Pang-nga Rd.,
Tumbol Taladyai, Amphur Muang
Phuket 83000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8:30 AM - 5:30 PM

Rayong
64/70 Taksinmaharat Rd.,
Tumbol Thanpradu, Amphur Muang
Rayong Province 21000

Phone: 662 6854311
Business Hours:
Mon. - Fri. 8.00 AM - 6:30 PM

Seacon Square
Room No. ITB20, Floor B1
904 Srinakarin Road
Nongbon Prawet, Bangkok

Phone: 662 6854311
Business Hours:
Mon. - Sun. 10:30 AM - 7:00 PM

Zeer Rangsit Center
3 rd Floor, Phaholyothin Road.
Tumbol Prachathipat, Amphur Thunburi
Prathumthani Province 12130

Phone: 662 6854311
Business Hours:
Mon. - Sun. 10:30 AM - 7:00 PM