Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Vietnam. Here's how our Customer Care team is ready to help:

Customer Care Call Centre

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway computer.

Service Clinics

You may drop off your unit for service at one of our service clinics. Engineers there will check the problem and book-in your unit for repair.

For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot. Otherwise, the unit will require book-in to the Repair Centre for further diagnosis and repair. When repair is completed, you will be notified by phone or e-mail.

 

North

Acer Care Hà Nội 1
106 Trần Đại Nghĩa
Q. Hai Bà Trưng
Hà Nội

Phone: (84) 4-3783 3595
Fax: (84) 4-3783 3596
Email: acercare@acer.com.vn
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Acer Care Hà Nội 2
251 Cầu Giấy
Q. Cầu Giấy
Hà Nội

Phone: (84) 4-6269 0234
Fax: (84) 4-6269 0204
Email: acercare@acer.com.vn
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

CPN.
203 Lạch Tray
Ngô Quyền
Hải Phòng

Phone: (84) 3-1364 1478
Fax: (84) 3-1373 4199
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Hong Ha Co.
171 Lê Lợi
TP. Vinh
Nghệ An

Phone: (84) 38-3598 238
Fax: (84) 38-3250 889
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

New Tech Co.
254 Trường Thi
P. Trường Thi
TP. Thanh Hóa

Phone: (84) 37-3888 989
Fax: (84) 37-3727 572
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Pacific Plaza
129 Nguyễn Thi Minh Khai
TP. Vinh
Nghệ An

Phone: (84) 38-3587 778
Fax: (84) 38-3595 959
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Middle

Acer Care Đà Nẵng
43 Nguyễn Văn Linh
Q. Hải châu

Phone: (84) 511-3565477 / 3565478
Fax: (84) 511-3565479
Email: acercare@acer.com.vn
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Phi Long Co.
Tầng 4, IT Plaza 152 Hàm Nghi
TP. Đà Nẵng

Phone: (84) 511-3872 000
Fax: (84) 511-3653 000
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

South

Acer Care TP.HCM
53-55 Cao Thắng
Q.3

Phone: (84) 8-3834 3780
Fax: (84) 8-3834 3779
Email: acercare@acer.com.vn
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

PTM Computer Ltd.
25 Lê Thánh Tông
Buôn Mê Thuộc
Daklak

Phone: (84) 50-3855 800
Fax: (84) 50-3850 607
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM

Phuong Tung Co.
192 Đường 30/4, An Phú
Quận Ninh Kiều
TP.Cần Thơ

Phone: (84) 710-3817 622
Fax: (84) 710-3817 622
Business Hours:
Monday to Friday: 8:00 AM to 6:30 PM
Sunday: 8:00 AM to 5:30 PM