Limited Warranty

Every new Gateway product is protected by a limited warranty from the date of purchase. Gateway notebooks come with a 2-year local parts and labour limited warranty and a 1-year PRC limited warranty. Gateway desktops have limited warranty coverage for 3 years, the first year onsite, labour and parts included, and the second and third years carry-on, only labour included. Gateway monitors bear a 3-year onsite limited warranty, labour and parts included.

Find more details on the warranty program and software license in the following resource files:

  1. Gateway Hong Kong Warranty Policy (96KB, PDF, English) and Gateway Limited Regional Traveler's Warranty Policy (55KB, PDF, English)
  2. Gateway Hong Kong Notebook Service Policy (233KB, PDF, 中文) and Gateway Notebook Regional Traveler's Warranty Policy (198KB, PDF, 中文)
  3. Gateway Hong Kong Desktop Service Policy (221KB, PDF, 中文)
  4. Gateway Hong Kong LCD Monitor Service Policy (204KB, PDF, 中文)
  5. Gateway End-User License Agreement (37KB, PDF, 中文)

If you have any further questions about the Gateway warranty program, please contact us.