Contact Us

Contact Us

Product Information

To learn about Gateway products or to find a retail partner for a specific product, browse our current lineup of netbooks, notebooks and desktops.

Retail Stores

Gateway products are available through select retail partners. Browse our Where to Buy page to find a list of our authorised partners.

Corporate Contacts

Gateway Location

PT. Acer Indonesia
Wisma 46, Kota BNI Suite 1508
Jend. Sudirman Kav. 01
Jakarta 10220

The above address is for correspondence only. We cannot accept products at this address.

Technical Support


Visit our support section for quick access to drivers and downloads, user guides, product specifications and more.

Service Clinics

Want to have your unit checked by our engineering team? Learn more about our local service clinics.


For quick answers to technical questions for your Gateway products, e-mail tech support.

Call Centre

Phone support is available for current Gateway customers. To contact our Customer Care Call Centre, call 021-26507777 or toll-free 0-800-1-ASK GTW (0-800-1-275-489).

Local Hours of Operation:
  • Mon. - Fri.: 8:30 AM - 5:30 PM
  • Sat.: 8:30 AM - 2:00 PM
  • Sunday and public holidays: Closed