Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Singapore. Here's how our Customer Care team is ready to help:

Customer Care Call Centre

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway technology.

Service Centre

For any servicing, please bring the unit to:

Acer Computer (Singapore) Pte Ltd
29, International Business Park
#01-07, Acer Building, Tower A
Service Centre (Side Entrance)
Singapore 609923

Business hours:
- Monday to Friday, 8:45am to 5:15pm
Extended Hours:
- Wednesday, 5:15pm till 7:45pm
- Saturday, 9:00am to 12:00pm
(Closed on Sundays and Public Holidays)

Holiday reminder:

Service Centre and Call Centre will be closed from :
1.   24 Jan 2020 to 28 Jan 2020
For Chinese New Year Holiday

Business will resume on 29 Jan 2020(Wednesday)

Please click here for details on the service options and service location.