Contact Us

Product Information

To learn about Gateway products, browse our Products.

Where to Buy

Gateway products are available through select retailers. Find retail store locations, online stores, and product availability.

Replacement Parts and Upgrades

To purchase new batteries, AC adapters or other accessories and upgrades, visit the Acer Store.

Gateway Easy Pay Financing

For any previously placed orders or balances on your Gateway "Easy Pay" Financing account, please contact HSBC at 800-676-6100 or manage your account online.

Donation/Sponsorship Requests

Learn more about Gateway Foundation's corporate giving mission.

Corporate Contacts

Gateway Locations

Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618

Customer Service
P.O. Box 6137
Temple, TX 76503

The above address is for correspondence only. We cannot accept products at this address. Visit customer service to learn more about mailing a product for service or return.


Media professionals may contact the media hotline at 949-471-7040.

Service and Support


Visit or search our support site for quick access to drivers and downloads, product manuals, self-help tutorials, technical articles, product specifications and much more.


For quick answers to technical questions, e-mail tech support.


Chat with a Gateway technician to get live technical support. Our friendly Chat service is available to you most hours of every day.

Out-of-Warranty Service

For service and support for Gateway products that are no longer under warranty, e-mail or chat with tech support. For out-of-warranty phone support, use Answers by Gateway’s telephone technical support. Worldwide

Gateway products are available worldwide. For international contact information, select your country's website from the Gateway worldwide list and visit that site's contact page.